Decameron strengthens safety protocol for LatAm, C’bean hotels

Decameron All Inclusive Hotels & Resorts is committing to ensure secure, healthy, and reliable experiences for guests who visit its hotels throughout Latin America and the Caribbean.

In a release to the media, the group outlined that as part of its technological initiatives, the hotel chain is in the process of upgrading its video surveillance system to an artificial intelligence-based platform using IP (Internet Protocol) cameras, aimed at achieving more proactive, precise, and high-definition monitoring. Some Decameron hotels are already in the second phase of this project, and the goal is to have the technology implemented by the end of the year. This initiative also includes monitoring centres staffed by specialised personnel capable of analysing any anomalies or critical situations in real time.

“Guest safety is not just an obligation – it’s a key pillar for growth and sustainability in the tourism industry. At Decameron, we reinforce our ongoing commitment to the well-being of our guests, ensuring memorable experiences in a protected environment,” said Mauricio Patiño, vice president of operations.

Alongside this technological advancement, Decameron has been implementing a corporate safety and hygiene programme – a pioneering initiative in Latin America, repeatedly recognized for its positive impact and international certifications such as HACCP (Hazard Analysis and Critical Control Points), which it has received three times in a row. Over the past 22 years, this system has played a key role in preventing food- and water-borne illnesses, ensuring quality and safety across all its hotels.

TRAINING MODEL

“This programme is our most demanding internal standard and has become a must in our chain – even serving as a training model for the ministries of health in countries like Panama, Mexico, and Jamaica – training inspectors who regulate the hotel industry,” explained Lorena Coler, corporate coordinator of the programme at Decameron.

The release notes that in addition, the hotel chain carries out several comprehensive initiatives, beginning with ongoing training in hygiene, biosafety, and emergency management for all staff. Every new employee must complete mandatory training before starting their role, with annual refreshers conducted to reinforce this knowledge. Decameron also maintains strategic partnerships with local authorities – including police and specialised units – to ensure effective responses to any incidents, whether criminal or medical. In some destinations, municipal programmes have also been established to provide psychological support, guidance, and protection to victims, strengthening Decameron’s commitment to prevention and holistic care.

To support this comprehensive vision, Decameron also offers a 360° guest care model, accompanying travellers before, during, and after their stay. From trip planning to the journey home, the company guarantees a safe and seamless experience with services including 24/7 medical assistance, air and ground transfers, destination tours, recreational activities for all family members, and post-stay follow-ups to ensure full satisfaction and continuous improvement.

With nearly 30 properties in seven countries and more than four million guest nights per year, Decameron currently operates over 7,000 rooms across Colombia, Ecuador, El Salvador, Jamaica, Mexico, Panama, and Peru.