Letter of the Day | JUTC driver a beacon of quality service

THE EDITOR, Sir:

On the morning of September 24, 2018, I and other passengers experienced quality customer service on the No.132 JUTC Premium bus (Old Harbour to New Kingston route).

Because we have become accustomed to aggression, discourtesy and impoliteness, we tend to sit back and accept poor service, but I must say that driver Robert Sharpe, as well as the JUTC Training Department, was exemplary in carrying out the company's mandate to provide quality service to its customers.

When the bus came to Old Harbour to begin its journey to pick up passengers at the various locations, the driver realised that the card machine was malfunctioning. In his wisdom, Mr Sharpe welcomed each passenger aboard, explained the problem, and asked that we have a seat while he continued to pick up all the waiting passengers.

During this time, he was trying to make contact with his supervisor for assistance, which seemed unsuccessful. He, however, made contact with the driver of the No.131 bus that serviced the Old Harbour to downtown Kingston route and arranged for him to await his bus at a point that we could use the machine on that bus to pay our fares. Of course, this took a little while for all the transactions to be completed and time was against us to face the traffic on Mandela Highway.

As soon as the bus entered Highway 2000, Mr Sharpe engaged the microphone on the bus (didn't even know that the buses were equipped with such a device) and again welcomed everyone on board and apologised for the unforeseen delay. It turned out that the feared delay in traffic was not a bad as anticipated.

He drove well and took us safely to our destination with a "have a great day" to the passengers when they were leaving the bus.

To the management of JUTC, your effort is not all lost when you have persons like Mr Sharpe in your company to promote your product.

DAWN ALCOTT

Satisfied Passenger