Mon | May 25, 2020

Customer service at tax office unbearable

Published:Monday | February 24, 2020 | 12:17 AM


I am truly concerned about the way in which Tax Administration Jamaica goes about its daily operations. As a tax-paying citizen, it is amazing that a place like the tax office has such terrible customer service.

I went to the downtown Kingston tax office on Wednesday to renew my driver’s licence, with the hope of getting through and arriving at work at a reasonable time. However, a process that seems so simple ended up being an unbearable nearly three-hour wait.

I believe there are simple solutions to this recurring issue that would make this process more convenient for the general public. It is so distressing that customers have to rely on other customers for assistance, and even complain among each other about the constant confusion.

To solve this problem, I believe there needs to be some sort of system set up for valued customers, so there can be more interaction and facilitate a greater understanding of what takes place within this organisation.

There should also be designated floor supervisors who attend to customers on the front line, inquiring about their business and explaining the steps for that specific procedure. This could even be a way to creatively provide jobs for our youth across each parish.

We the customers deserve the best. As a nation, let’s explore how we can accomplish this simple mission.

Chad Prince