I sincerely apologise, Devon King
THE EDITOR, Sir:
Kindly allow me space to respond to a letter published 20 August 2019, captioned “Peppers’ Customer Service Not Hot at All”, and hope that you give same equal prominence.
I wish to unreservedly apologise to the author, Mr. Devon King, for the unfortunate experience at our restaurant. We strive at all times to ensure our customers get the best experience, both in terms of the sumptuous meals we offer and more importantly, excellent customer service. But, like everything else, we sometimes get it wrong.
We take note of the observations made by Mr King and have immediately taken steps to address the issue. We also deemed Mr King’s effort to pen a letter to your editor as a demonstration of goodwill and his high expectation of us.
Again, we sincerely apologise and invite Mr. King for a goodwill drink at his earliest convenience.