Pepper’s offers King second chance at royal service
THE EDITOR, Sir:
Kindly allow me space to respond to a letter published on August 20, 2019, captioned ‘Pepper’s customer service not hot at all’.
I wish to unreservedly apologise to the author, Devon King, for the unfortunate experience at our restaurant. We strive at all times to ensure our customers get the best experience, both in terms of the sumptuous meals we offer and, more important, excellent customer service. But, like everything else, we sometimes get it wrong.
We take note of the observations made by Mr King and have immediately taken steps to address the issue. We also deemed Mr King’s effort to pen a letter to your editor as a demonstration of goodwill and his high expectation of us.
Again, we sincerely apologise and invite Mr King for a goodwill drink at his earliest convenience.