Mon | Jul 23, 2018

Digicel making amends to customer

Published:Friday | January 12, 2018 | 12:00 AM

THE EDITOR, Sir:

In response to the letter from Digicel customer Safiya Gordon published in The Gleaner on January 11, 2018, I am pleased to let you know that we are making arrangements to install her Digicel Home and Entertainment service.

Upon reading Mrs Gordon's letter, we immediately reached out to her to apologise and express our sincere regret for the delay in letting her know whether we had sufficient ports available for installing the service at her home.

More recently, we have been conducting a review of areas with higher-than-expected demand for high-speed Internet and the most sought-after channels. We are currently expanding capacity to accommodate more customers. Mrs Gordon's area falls within this category and we will proceed to carry out the installation.

We realise that we could have moved more speedily to refund her deposit when it became clear that the service was not yet available. We look forward to connecting Mrs Gordon to the Digicel Home and Entertainment service very soon.

DELROY ANDERSON

General Manager

Digicel Home and

Entertainment